Refund & Returns Policy

All Sales Final, No Refunds

All wholesale orders are sold on an all-sales-final basis. Once an order has been confirmed and accepted, it is non-refundable. We do not issue monetary refunds, and we do not accept returns for change of mind, over-ordering, ordering errors, or product that has been received in good condition.

No Consumer Returns

This website is for business-to-business wholesale inquiries only. We do not sell to the public and do not accept consumer returns or process retail refunds through this website or at our facility.

Damaged, Defective or Short Shipments

While orders are final, we stand behind what we ship. If an order arrives damaged, defective, or short of the confirmed quantity, you must report it to our sales team promptly after receipt, within the reporting window provided to your business account, together with your invoice or order reference and clear photographs of the affected goods and packaging.

Verified damage, defects or shortages are resolved at our discretion by replacement of the affected goods or a credit toward a future wholesale order. These resolutions are not cash refunds.

Incorrect Items

If we ship an item that does not match your confirmed order, notify our sales team promptly. Verified errors on our part are corrected by replacement or by account credit toward a future order.

Food & Perishable Products

Because we supply packaged grocery, beverage and food products, we cannot accept the return of goods once they have left our control, except in the case of verified damage, defect or shortage reported as described above. Proper storage, handling and stock rotation after delivery are the responsibility of the receiving business.

Order Cancellations

Submitting an inquiry does not create a binding order and may be withdrawn before it is accepted. Once an order is confirmed and accepted, it cannot be cancelled, and the all-sales-final terms above apply.

Inspection, Title & Risk of Loss

Risk of loss passes to the buyer upon delivery or pickup. The receiving business is responsible for inspecting goods at the time of receipt and noting any visible damage or shortage before signing for the delivery.

How to Report an Issue

All damage, shortage or error claims must be submitted through our sales team or the inquiry form on our Contact page, within the reporting window, with your order reference and supporting photographs. Claims made outside the reporting window or without adequate documentation may not be eligible for resolution.

Changes to This Policy

We may update this Refund & Returns Policy from time to time. The date above reflects the most recent revision.

Contact

Questions about this policy can be directed to us through the inquiry form on our Contact page.